Frequently Asked Questions

General Questions

What services does Intelligent Product Solutions provide?

IPS offers comprehensive end-to-end product design, and development services, including industrial design, mechanical engineering, embedded systems and software development, electrical engineering, systems architecture, optical engineering, UX/UI design, manufacturing services, and supply chain management. We take products from initial concepts through production and delivery.

What industries does IPS specialize in?

We serve a diverse range of industries including medical devices and healthcare, industrial IoT and wearables, aerospace, oil and gas, ATEX/Hazardous locations, warehousing and logistics, education technology, government and defense, automotive and transportation, and hazardous environment solutions. Our multidisciplinary expertise allows us to adapt to the unique requirements of each sector.

Where is IPS located?

Our headquarters is located at 700 Veterans Memorial Highway in Hauppauge, NY. While we're based in Long Island, New York, we serve clients across North America and global markets. We're equipped to work remotely with clients and can travel to your location as needed for key project milestones.

What makes IPS different from other product design firms?

IPS offers true end-to-end capabilities under one roof with over 50 designers and engineers across multiple disciplines. Unlike firms that focus narrowly on a single aspect like end user experience, we take a holistic view of the entire business dimension of your product, considering manufacturability, scalability, cost optimization, time to market, and long-term product viability alongside user needs. Our collaborative, team-based approach means seamless integration between hardware and software development, faster time to market, and fewer communication gaps. Founded by former Symbol Technologies executives with deep manufacturing expertise, we understand what it takes to bring products successfully to market and sustain them throughout their lifecycle.

Do you work with startups and early-stage companies?

Absolutely. We've partnered with numerous startups and early-stage companies, particularly in the medical device and IoT spaces. We understand the unique challenges of emerging businesses and can help you navigate product development efficiently while staying within budget constraints. Many of our clients have successfully achieved FDA clearance and brought innovative products to market with our support.

Project Process & Timeline

How long does a typical product development project take?

Project timelines vary based on complexity, scope, and requirements. Simple projects may take 3-6months, while complex products requiring regulatory approvals or advanced technologies can take 12-24 months or longer. During our initial consultation, we'll provide a customized timeline based on your specific needs and product roadmap.

What is IPS's product development process?

We partner with our clients to understand their needs, architect solutions, and help bring their product ideas to market. Our process includes user research and requirements gathering, concept development and industrial design, detailed engineering and prototyping, verification and validation testing, regulatory compliance support, manufacturing and supply chain management, and ongoing support and product lifecycle management. Throughout each phase, we maintain close collaboration with our clients to ensure alignment with their vision.

How do you handle project communication and updates?

We provide regular project updates through scheduled meetings, detailed progress reports, and milestone reviews. Our collaborative approach ensures you're informed at every stage of development. We use modern project management tools and adapt our communication style to match your preferences and organizational needs.

How do I get started with a product development project?

Getting started is simple. Contact us through our website or call us at +1.631.676.7744 to schedule an initial consultation. We'll discuss your product vision, technical requirements, timeline, and budget. From there, we'll develop a customized approach that aligns with your goals and provide a detailed proposal outlining our recommended path forward.

Technical Capabilities

What is your approach to IoT and connected device development?

We take a holistic approach to IoT development, integrating hardware design, embedded systems, wireless communications (WiFi, cellular, Bluetooth, ZigBee, LoRa,SigFox), cloud connectivity, backend processing, and user applications. Our team architects complete end-to-end systems that enable devices to communicate effectively with cloud services, ensuring your product delivers real-time intelligence and actionable data. We're experienced in everything from extremely low power sensor nodes to large remotely controlled and automated systems.

Can you develop both hardware and software for my product?

Yes. One of our key strengths is the seamless integration of hardware and software development.Our electrical engineers, embedded systems team, and software developers work  side-by-side enabling rapid collaboration and a holistic approach to product design. This ensures your hardware and software work together optimally for functionality, performance, and user experience.

What types of software development does IPS handle?

Our software team masters core concepts across the entire software stack, allowing us to work on any layer—from embedded firmware on microcontrollers to native mobile apps(iOS/Android), web applications, cloud-based services, backend processing, and user interfaces. We have expertise in modern technologies like React, Angular, and Node.js, as well as mature languages like C/C# and T-SQL. We also develop data science algorithms, machine learning solutions, and computer vision applications.

Does IPS provide UI/UX design services?

Yes. Our design team employs user-centered design (UCD) throughout the product development cycle. Through user research, surveying, testing, iterative wireframing, mockups, and prototyping, we ensure products are not just operational but seamlessly usable and accessible. Our UI/UX designers are co-located with software developers, enabling rapid collaboration that results in beautiful and holistic digital experiences.

Manufacturing & Compliance
Does IPS handle manufacturing, or just design and engineering?

We provide comprehensive services from concept to production. Our Manufacturing Services team manages the entire supply chain, including manufacturing oversight, quality assurance, packaging development, logistics, warranty services, and support contracts. We work with manufacturing partners in the US, Asia, andMexico to deliver finished products. We can also provide full lifecycle management including value engineering and component obsolescence management.

Can IPS help with products that require regulatory compliance?

Yes, we have extensive experience navigating complex regulatory standards including FDA clearance for medical devices (ISO 13485, ISO 14971), ATEX, IECEx, and HAZLOC certifications for hazardous environments, HIPAA compliance for healthcare applications, and various cybersecurity frameworks including SOC 2, ISO 27001,NIST, CMMC, and PCI DSS. Our team ensures your product meets all necessary compliance requirements and integrates seamlessly with your Quality ManagementSystem.

What is your experience with medical device development?

Our team has a solid background in medical device development and understands the full development lifecycle—from capturing user needs through verification and validation. We work within FDA cGMP and Design Control Guidance and are well-versed in ISO 13485 and ISO 14971 implementation. We've successfully supported numerous clients through FDA clearance processes and continue to develop innovative medical technologies across multiple therapeutic areas.

Do you provide risk management services?

Yes. Risk management is a critical component of our product development process, especially for medical devices and regulated products. Our team is expert in various risk assessment methods including FMEA, FMECA, hazard analysis, fault tree analysis, and root cause analysis. We develop risk management plans, conduct comprehensive risk assessments, implement mitigation strategies, and prepare formal risk management documentation in accordance with ISO 14971 andISO 31000 standards.

Cloud & Security Services

What cloud security services does Intelligent CloudCare provide?

Intelligent CloudCare, our IT services division, delivers enterprise-grade cloud security solutions including zero-trust architecture implementation, continuous threat monitoring, compliance framework management (HIPAA, PCI DSS, SOC 2, ISO 27001,NIST, CMMC), incident response and disaster recovery planning, security assessments and penetration testing, and data loss prevention and encryption solutions. Our cybersecurity experts ensure your digital assets are protected while maintaining operational efficiency.

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